I REALLY REALLY HATE RUDE PEOPLE!
I don't even mind people who say ridiculous thing or even weird, psycho people or even old people who ask a multi million questions, I cannot stand rude people!!!!
I read Cibol's post the other day, and was somehow prepared for the worst.
His Acer computer needed repair too, and so it was conveniently coincidental that I read the post and was prepared for the cost that might rendered on my laptop.
So I went the other day, and found out my LCD was spoilt and my warranty had just been over a month ago. I have been moaning all week why the bad luck befallen me, I really don't know why. I expected around Rm300-400 to repair (ok laugh la I don't care) but to my dismay, the person said it would cost around RM800+.
Ok fine. I said why don't they confirm the problem and get back to me (which is another RM50).
I gave my laptop on Tuesday or something, and finally on Friday around 4-ish they called.
I was sleeping so I didn't answered the call. They called my house and talked to my dad - of which my dad shoot with a million questions with why a relatively new laptop can have a LCD problem etc etc and I think he was surprised to learn the RM800 repair cost that he immediately said to cancel the repair.
When I learned of the story, it was night and there's nothing I can do, right? I thought of saving the case until Monday because I didn't know whether they are open on Saturdays.
Fine. So after a few (hard) pleadings, my mom said ok, and I can get it repaired (because I desperately need it for my research next time). Which was on a Sunday.
They called me this morning (Monday) to pick up my laptop. I planned to call them but I am still sleeping after a long night.
and this is how the conversation ensued.
Person: Hi, is this Suzie? I am calling from HIGHPOINT.
Me: Where?
Person: Highpoint. About your laptop, can you come to collect it today?
Me: Oh, I would like to get it repaired instead. Is it ok?
Person: How come like that!? I thought we talked to your father and he said you don't want to repair? And why didn't you call us to tell us!?
When I heard the tone of her voice, I cannot tahan.
First, I am the customer. I am the one paying RM800+, why does it matter to you what I want to do?
Second, I asked politely. If you angered, then find a way to express it better. What, you won't come across customers who are loso? And I am not even loso, I just changed my decision. And it wasn't even me who changed the decision, you confronted my dad NOT ME. He was probably stunned by the cost price of RM800+ and said there is no need for the repair. That was before he found out I needed the laptop for my research. Conclusion is, shouldn't you be asking ME?
Third, are you the engineer? Or technician? Or you're just the customer service officer?
Don't fuck with me! The workload is not on you, it's on them!
Obviously agitated, I practically rose my voice when talking.
Me: When you call me, it was already 4pm and the weekend is here, what do you expect me to do!!!
Person: Yeah, but we called your home and your dad answered. Your dad didn't convey the message to you immediately?
Me: He did!! But by the time I knew, it was already night! You didn't get through me, how can he? And by the time I knew, it was weekend already, what can I do? I don't even know whether your office is open on Saturday, you know la so many damn offices decided to close on Saturdays. So I decided to wait till Monday to tell you!
Person: Ok, so you want to repair now. Do you know the cost!?
Me: Yes, Rm800 right?
Person: Wait, I check.
* and then I heard her saying something in the background while she put me on hold. "It's always your case one, so geram..". I was cooling down already but this got me boiling again. *
Person: Hallo, it's RM806.
Me: Ok whatever.
Person: Confirm ha this time, we don't want to do double things again.
Me: YA YA YA CONFIRM. NEXT TIME CALL ME PERSONALLY AND ASK LA. WHY WAIT UNTIL 4 SOMETHING ALMOST WANNA GO HABIS KERJA THEN CALL ME. You call me once, if I cannot get to you, I will call you back one. But dun alang alang call me at 4pm on a Friday some more, how to get back to you? then cannot get thru me blame my dad.
Person: ok, when it's done, I will call you again la.
Me: you better do. make sure it's me this time.
*click*
I CANNOT TAHAN! I am generally a good-natured person, especially to people I don't know. But what the fuck does she thinks she deserve to treat people like me with risen voice, I don't know. I am not her maid, and neither am I her daughter!
And it's not that I am stating whether I can get it before Raya? I understand that they might want to clear off everything before Raya, but if they're can't, then finish it after la! I can be understanding when it comes to workload, but what the hell do I deserve such treatment, I am telling you woman, if I know who are you - I will throw the RM800 to your face and asked where's my laptop!
After that call, I couldn't go back to sleep and kept reciting prayers to calm me down (obviously not working).
RUDE PEOPLE ARE MY PET PEEVES!
Throughout the whole conversation, I kept thinking whether there is another service centre which I could go to, but I don't think so! Which is why I think they have those higher-than-you kind of mentality and non-existant customer service! (serves to government as well). In a heartbeat, if there is another service centre, I would just hang the damn phone and get my laptop to the other service centre!
I seriously am damn mad right now. And I am trying to control my wishful thinking of going back there when my laptop is fixed and make it a disastrous day for anyone who tended to me!
I hope I am a better person than that.
So people, if you're in Kuching - Acer's Highpoint service centre sucks big time. Without doubt, next time, my laptop WILL NOT BE OF ACER'S, FOR SURE.
I am going to spread this around as much as I can, because customer are always right. And you bet I am.
N900, just a little teaser…
1 hour ago











